University Quality Assurance Office

The University Quality Assurance Office (UQAO) was created by virtue of BOR Resolution No. 171, S. of 2021 on July 12, 2021.

Goals

1. Ensures the full implementation of the Quality Management System (QMS) of MSU, Marawi City;
2. Monitors services delivery of the MSU-Marawi in meeting the clienteles needs and requirements, which helps to instill confidence in the organization, in maximizing clientele satisfaction;
3. Ensures compliance with regulations and provision of products and services in most effective and efficient manner, creating room for expansion, growth, and excellence both in academic and administrative services.

Objectives

1. Help coordinate and direct university activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis;
2. Act as the principal and central coordinating unit for all quality assurance programs, plans and policies of the University, to ensure the establishment, implementation, maintenance of such and to ensure continuous improvement and enhancement of the quality of its teaching, learning, research and delivery of services;
3. Coordinate with the appropriate offices in the development and updating of policies and guidelines which includes, but not limited to, quality manual, procedures and work instructions manual;
4. Coordinate with appropriate offices in ensuring that periodic management review is conducted;
5. Ensure supervision of the keeping, updating and maintenance of controlled documents and documented procedures;
6. Spearhead and conduct quarterly monitoring and evaluation on matters of service delivery following the guidelines stipulated in the university Quality Management System (QMS), both internal and external quality audit services on university activities to ensure customers satisfaction and gather feedbacks from clientele;
7. Prepare a periodic Report on the performance of the Quality Management System (QMS) to the Vice President for Planning and Development;
8. Perform such other tasks in connection with quality assurance as may be assigned by higher authorities.

“ Quality is not an act, it is a habit.” This famous Aristotle saying is but an embodiment of MSU’s pursuit towards quality and excellence.

The University Quality Assurance Office is created in order to fulfill quality assurance mandates to help front and back-end processes in the most efficient and fluid manner.

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